Tag Archives: Customer Service

The Democratization of Information Flows Continues

From Gawker.com:  Disgruntled Passenger Gets Even with British Airways for Losing His Bag Oh, this is good.  This guy paid for sponsored tweets to embarrass British Airways over horrible customer service.  British Airways responds and makes it much worse. Public … Continue reading

Posted in The Future | Tagged , , | Leave a comment

Why Technology Companies Stopped Providing Telephone Support

From the NYT: Tech Companies Leave Phone Calls Behind “The plain and simple fact is that they’re too busy or too important to talk to us,” he said. Some thoughts on the underlying forces here: 1. Customer service telephone calls … Continue reading

Posted in Technology, Tragedy of the Commons | Tagged , , , | Leave a comment